SEA BREEZE AUTO BODY SURVEY
As we are constanly striving to provide the best in customer service, your feedback is the key to our success as it allows us to be rewarded by our strenghts as well as indicates any area we must improve in order to earn your trust and confidence for the future. Please take a moment to complete this survey. We would like to know how successful our recent work for you was, and if there is anything we could do differently next time to improve our service.
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1. Were you treated in a friendly, professional and helpful manner?
       
2. Were we able to resolve any and all of your questions and concerns?
On a scale of 1 to 10, (1 being unacceptable and 10 being outstanding).
                                       
3. How satisfied were you with explanation of your repair process?
On a scale of 1 to 10, (1 being unacceptable and 10 being outstanding).
                                       
4. Overall please rate customer service provided by our shop?
On a scale of 1 to 10, (1 being unacceptable and 10 being outstanding).
                                       
5. Were you kept informed periodically on the progress of the repairs?
On a scale of 1 to 10, (1 being unacceptable and 10 being outstanding).
                                       
6. Were you kept updated on any scheduling delays or additional damages issues which may have come up during the repair process?
On a scale of 1 to 10, (1 being unacceptable and 10 being outstanding).
                                       
7. Was your vehicle repaired, cleaned and ready for pickup prior to your arrival?
       
8. Did the quality of the paint refinish meet your expectations?
       
9. Did the quality of the body repairs meet your expectations?
       
10. Did the time it took to complete the repairs match your expectations?
       
11. Overall please rate quality of the repair to your vehicle?
On a scale of 1 to 10, (1 being unacceptable and 10 being outstanding).
                                       
12. If you have an insurance agent, would you recommend him or her?
       
13. Would you recommend the insurance company that paid for the repairs?
       
14. Would you recommend this repair facility to your friends and family?
       
15. How did you hear about Sea Breeze Auto Body
                                                           
16. Please tell us what else we could have done to make your experience with Sea Breeze Auto Body more satisfying.